Open Real Estate support

Signing in

Open Real Estate signs you in with a link instead of a password. Enter your email, tap Send Sign-In Link, then open the email on the iPhone where the app is installed and tap the link. Each link works once and expires after 15 minutes; if yours has expired, request a new one.

If the link opens a web page instead of the app, tap Continue in Open Real Estate. If nothing happens, open the link in Safari instead — some email apps open links in a browser of their own.

Verifying that you're a pro

Publishing listings is for verified pros. If you're an MLS PIN member, find your MLS record in the app and confirm it by text message. If you belong to another MLS, enter it with your member ID, and we'll verify you once we carry that MLS.

Signed up before with a different email? You can verify this account too. Once you've entered the code, the app shows which other account holds your record, partly hidden. If your record has no personal number we can text, request a review in the app or email us. Until you're verified you can still search, receive listings, connect with pros and join groups.

Choosing who sees a listing

Each time you publish a listing, you choose its audience:

• Public — anyone with the link, including clients. It's shown on your house page.
• All pros — every agent on Open Real Estate.
• People and groups — only the connections and groups you choose.
• Only me — a private draft, until you're ready to share it.

To change the audience later, edit the listing from the Listings tab.

Sharing a listing file (.plf)

Open a listing, tap its options menu, and choose Share Listing File (.plf) to send it by email, Messages or AirDrop. The file holds one listing in the RESO standard format, dated when it was published.

When someone opens the file in Open Real Estate, they see the live listing if you've shared it with them. Otherwise they see the file's own copy, marked as possibly out of date, and can request access from the listing's menu. To open a file you received, tap it in Mail or Messages, or choose Import Listing File from the + menu in the Listings tab.

Groups and connections

Open the Network tab. Under Groups, start a group — with its own logo, About and rules — or join one. A group can be open to any pro or by invitation only, and its admins can approve posts before they appear and remove them.

Your listing appears in a group only if you're a member and chose that group when you published. Groups for MLS PIN agents and for your office fill themselves from verified MLS records.

Under Connections, find pros by name or email and connect with them. Requests lists people asking to see your listings; granting a request adds that person to the listing's audience.

Deleting your account

In the app, tap More, then Account, then Delete Account. This permanently deletes your account, along with your listings, contacts, connections and group memberships. Groups you started stay up for their members.

Privacy and terms

Read our Privacy Policy and Terms of Use.